Frequently Asked Questions About Refurbished Electronics

Product Questions

Q1: What exactly is a refurbished device?
A: A refurbished device is a pre-owned device that has been professionally inspected, tested, and prepared for resale. It is cleaned, verified for functionality, and graded for cosmetic condition.

Q2: What’s the difference between refurbished and used?
A: Used devices are typically sold as-is. Refurbished devices are tested and checked before sale, include clearer condition grading, and usually come with warranty and support.

Q3: Are refurbished devices reliable?
A: Our devices are tested before listing and are backed by a 12-month warranty for covered defects and malfunctions. Cosmetic condition varies by grade, but functional performance is verified.

Q4: How can refurbished devices be more affordable than new?
A: Prices are lower because the device has already been owned before, and refurbished products don’t include the same costs as brand-new retail packaging and distribution. You get better value while still receiving warranty-backed support.

Q5: How do I know what condition I’m buying?
A: We use a transparent grading system (CPO, Excellent, Very Good, Good) and display key product details on each product page so you can choose confidently.

Q6: Do refurbished devices come “new in box”?
A: Not usually. Devices are securely packaged for delivery. What’s included can vary by product—please check the product page for exact “What’s Included” details.

Q7: How do I place an order?
A: Choose your device → add to cart → checkout. You’ll receive an order confirmation, and later a dispatch/tracking update once your order ships.

Ordering & Delivery

Q8: Do you deliver across the UAE?
A: Yes. We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, and more. Delivery options and estimates are shown at checkout.

Q9: What are the shipping costs?
A: Standard delivery is FREE and Express delivery is FREE (where available). Same-day delivery may be available in eligible areas and is shown at checkout.

Q10: How long does delivery take?
A: Delivery time depends on your location and the option shown at checkout:

  • Standard (Free): 0–1 business days

  • Express (Free): Next business day (where available)

Q11: What is the express order cut-off time?
A: Express delivery is typically available for orders placed before 4:00 PM (UAE time) (where available). Availability is shown at checkout.

Q12: Can I track my order?
A: Yes. You’ll receive tracking details via email (and/or SMS/WhatsApp if provided) after dispatch.

Q13: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, digital wallets, and Buy Now Pay Later options (such as Tabby/Tamara where available).

Q14: Can I change my order after placing it?
A: Contact us immediately. If the order hasn’t been dispatched yet, we may be able to help.

Q15: Can I change the delivery address?
A: Address changes are usually possible before dispatch. Contact us right away with your order number.

Q16: How do I choose the right device?
A: Compare the specifications on the product page (model, storage, condition grade, warranty, what’s included). If you need help, message us and we’ll guide you.

Grading & Condition

Q17: What’s the difference between grades (CPO, Excellent, Very Good, Good)?
A: Grades primarily reflect cosmetic condition. All grades are tested for functionality, but cosmetic wear can vary. You’ll see the selected grade clearly on the product page.

Q18: Are devices unlocked or carrier-locked?
A: If a device is unlocked, we state it on the product page. If you have any questions about compatibility, contact us before buying.

Q19: Do devices come with accessories and original boxes?
A: What’s included can vary by device. Please check the product page “What’s Included” section for the exact contents.

Warranty & Returns

Q20: Is warranty included with my purchase?
A: Yes. Most devices come with a 12-month warranty covering eligible defects and malfunctions (see full terms on the Warranty Info page).

Q21: What does the warranty cover?
A: Warranty generally covers eligible defects and malfunctions not caused by accidental damage, liquid damage, misuse, or unauthorized repairs. Full details are on:
Warranty Info: /pages/warranty-info

Q22: How do I claim warranty service?
A: Email admin@renewed.ae with your order number, device model, and the issue. Photos/videos help us assess faster.

Q23: What if my device arrives damaged or I receive the wrong item?
A: Contact us within 48 hours of delivery with photos/videos. We will investigate and arrange the appropriate solution.

Q24: Can I return my device?
A: Yes. We offer a 10-day return window from the date of delivery (eligibility applies). Full details here:
Return Policy: /pages/return-policy

Q25: Do you cover return shipping costs?
A: It depends on the reason:

  • Change-of-mind returns: customer pays return shipping

  • Wrong/defective/damaged-in-transit: Renewed.ae covers return shipping after confirmation
    See: /pages/return-policy

Q26: How long do refunds take?
A: After we receive and inspect the return (typically 3–5 business days), approved refunds are usually processed within 7–10 business days, and banks may take an additional 5–10 business days to reflect the amount.

Q27: Where is the refund credited?
A: Refunds go to the original payment method.

Support

Q28: Do you offer phone support?
A: Yes. Call/WhatsApp +971 56 465 0511 during our support hours.

Q29: Can I talk to a real person?
A: Yes. Our team provides personalized support for pre-sale questions, orders, warranty, and returns.

Technical Help (Quick Tips)

Q30: My device won’t turn on. What should I do?
A: Try charging for 30 minutes, then force restart. If it still won’t power on, contact us with your order number.

Q31: The battery drains quickly—what should I do?
A: Check background apps and update software. If you believe there’s an abnormal battery fault, contact support and we’ll assist under warranty terms.

Q32: Wi-Fi or Bluetooth won’t connect. What should I try?
A: Restart the device, forget/reconnect networks, and reset network settings. If it continues, contact us.

Sustainability

Q33: Is buying refurbished better for the environment?
A: Refurbished devices help reduce electronic waste by extending device life and supporting reuse.

Still Have Questions?

If you can’t find what you’re looking for, contact us:

Renewed.ae
Email: admin@renewed.ae
Phone/WhatsApp: +971 56 465 0511
Company: NeoLap LLC FZE
Address: Sharjah Media City, Sharjah, United Arab Emirates
Hours: Sunday–Thursday, 9:00 AM – 6:00 PM (UAE Time)