Frequently Asked Questions

A refurbished device is a pre-owned device that has been professionally inspected, tested, and prepared for resale. It is cleaned, verified for functionality, and graded for cosmetic condition.

Used devices are typically sold as-is. Refurbished devices are tested and checked before sale, include clearer condition grading, and usually come with warranty and support — giving you far more confidence in what you're buying.

Our devices are tested before listing and backed by a 12-month warranty for covered defects and malfunctions. Cosmetic condition varies by grade, but functional performance is always verified before dispatch.

Prices are lower because the device has already been owned before, and refurbished products don't include the same costs as brand-new retail packaging and distribution. You get better value while still receiving warranty-backed support.

We use a transparent grading system (Renewed, Pre-Owned Original) and display key product details on each product page so you can choose with confidence. The selected grade is always clearly shown before you add to cart.

Not usually. Devices are securely packaged for delivery. What's included can vary by product — please check the product page "What's Included" section for exact contents.

Choose your device → add to cart → checkout. You'll receive an order confirmation email, and later a dispatch/tracking update once your order ships.

Yes. We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, and more. Delivery options and estimates are shown at checkout.

Standard delivery is FREE and Express delivery is FREE (where available). Same-day delivery may be available in eligible areas and is shown at checkout.

Standard (Free): 0–1 business days. Express (Free, where available): Next business day. Same-day delivery may be available in eligible areas — all options are shown at checkout.

Express delivery is typically available for orders placed before 4:00 PM (UAE time) where available. Availability is shown at checkout.

Yes. You'll receive tracking details via email (and/or SMS/WhatsApp if provided) after dispatch.

We accept credit/debit cards, bank transfers, digital wallets, and Buy Now Pay Later options such as Tabby and Tamara (where available).

Contact us immediately. If the order hasn't been dispatched yet, we may be able to help. Email support@renewed.ae or WhatsApp +971 56 465 0511.

Address changes are usually possible before dispatch. Contact us right away with your order number — the sooner the better.

Compare specifications on the product page (model, storage, condition grade, warranty, what's included). If you need help, message us and we'll guide you to the right device for your needs.

Grades primarily reflect cosmetic condition and parts origin. All grades are tested for functionality. Renewed devices have replaced parts where needed and have minimal or no visible marks. Pre-Owned Original (iPhones only) uses original Apple parts and meets a stricter cosmetic standard. The selected grade is clearly shown on each product page.

If a device is unlocked, we state it clearly on the product page. If you have any questions about network or SIM compatibility, contact us before buying.

What's included varies by device. Please check the product page "What's Included" section for the exact contents of your specific order.

Yes. Most devices come with a 12-month warranty covering eligible defects and malfunctions. See full terms on our Warranty Info page.

Warranty covers eligible manufacturing defects and hardware malfunctions not caused by accidental damage, liquid damage, misuse, or unauthorized repairs. Full details: Warranty Info.

Email support@renewed.ae with your order number, device model, and the issue description. Photos/videos help us assess faster. Our team will guide you through every step.

Contact us within 48 hours of delivery with photos/videos showing the issue and packaging. We will investigate and arrange the appropriate solution promptly.

Yes. We offer a 10-day return window from the date of delivery (eligibility applies). Full details: Return Policy.

Change-of-mind returns: Customer pays return shipping. Wrong/defective/damaged-in-transit: Renewed.ae covers return shipping after confirmation. See our Return Policy for full details.

After we receive and inspect the return (3–5 business days), approved refunds are processed within 7–10 business days. Banks may take an additional 5–10 business days to reflect the amount.

Refunds are always credited to the original payment method used at checkout.

Yes. Call or WhatsApp +971 56 465 0511. Support is available 9 AM – 9 PM, 7 days a week (UAE Time).

Yes. Our team provides personalized support for pre-sale questions, orders, warranty claims, and returns. We're here before and after your purchase.

Try charging for 30 minutes, then attempt a force restart. If the device still won't power on, contact us with your order number and we'll assist under warranty terms.

Check background apps and update your software to the latest version. If you believe there's an abnormal battery fault (not normal drain), contact support and we'll assess it under warranty terms.

Restart the device, forget and reconnect to networks, and try resetting network settings. If connectivity issues persist after these steps, contact us — this may be covered under warranty.

Yes. Refurbished devices help reduce electronic waste by extending device life and supporting reuse. Every refurbished device sold is one less device heading to landfill, contributing to a more sustainable circular economy. Learn more on our Why Refurbished? page.