Information We Collect

When you place an order, create an account, or contact us, we may collect:

A) Personal Information You Provide

Contact details: name, email address, phone number, delivery address
Account details: login and preferences (if you create an account)
Order details: products purchased, order history, delivery details
Customer support communications: emails, messages, and call records where applicable

B) Payment Information

Payments are processed securely by trusted payment providers. We do not store full card details on our servers. Payment providers may collect and process payment details to complete transactions.

C) Information Collected Automatically

When you browse our website, we may collect:

Device & technical data: IP address, browser type, operating system, device identifiers
Usage data: pages visited, clicks, time spent on pages, referring URLs
Cookies & tracking data: collected through cookies, pixels, and similar technologies

How We Use Your Information

We use your information to:

Process orders and deliver products
Provide customer support and manage returns and warranty inquiries
Send service updates: order confirmations, delivery updates, important notices
Improve our website: performance, user experience, and security
Personalise your experience (e.g., saved preferences)
Marketing (with your consent where required): newsletters, offers, and product updates
Fraud prevention and security: detect suspicious activity and protect accounts
Legal compliance: meet regulatory and legal requirements

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep the website functioning properly (essential cookies)
Remember your preferences
Understand how visitors use our website (analytics)
Support marketing and advertising (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect some site features.

How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary, such as with:

Payment processors to complete transactions (e.g. Shopify Payments, Tabby, Tamara)
Shipping & logistics partners to deliver orders
Customer support and service providers helping us operate the website and serve customers
Analytics and advertising partners (where applicable and subject to your settings and consent)
Legal authorities if required by law, court order, or to protect our rights and users

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data, including:

Encryption (SSL/TLS) for data transmitted online
Access controls for systems and staff
Security monitoring and periodic reviews

No online system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as needed to:

Provide services and fulfil orders
Maintain records required by law (e.g., invoices, tax compliance)
Resolve disputes and enforce agreements

When data is no longer required, we securely delete or anonymise it where appropriate.

Your Rights & Choices

Depending on your location and applicable laws, you may request:

Access to the personal data we hold about you
Correction of inaccurate information
Deletion of your information (subject to legal obligations)
Opt-out of marketing communications
Data portability (where applicable)

To make a request, email us at support@renewed.ae

Marketing opt-out: You can unsubscribe anytime using the link in our emails.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information with them.

Children's Privacy

Renewed.ae is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate action.

International Data Transfers

Your information may be processed in countries other than your country of residence, including locations where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the website means you accept the updated policy.