Return Policy

Returns Overview (10 Days)

We offer a 10-day return window on most products purchased from Renewed.ae, starting from the date of delivery.

To be eligible for a return:

• The item must be returned within 10 days of delivery
• The item must be in the same condition as received
• All original accessories, documentation, and packaging must be included
• Serial number/IMEI must be intact
• iCloud, Find My iPhone, Google, or Samsung account locks must be removed before returning

You may open and inspect the product to verify condition and functionality. Returns may be refused or receive a partial refund if the item is returned with missing parts, account locks, or damage beyond what was received.

Eligibility for Returns

Your product is eligible for return if:

• Purchased from Renewed.ae and requested within 10 days of delivery
• Returned in original condition (same as received)
• Includes all original packaging and accessories
• Serial number/IMEI is intact and matches the item
• Not damaged due to misuse, drops, liquid damage, or unauthorised repair
• Device is unlocked from personal accounts (iCloud / Google / Samsung)

Not Eligible for Return

Returns may be refused if:

• Requested after 10 days from delivery
• Missing accessories or packaging that were included
• Account locks are still enabled (iCloud / Google / Samsung)
• Physical or liquid damage due to misuse
• Tampered or removed serial number/IMEI
• Purchased from third-party sellers (if applicable)

Returns that do not meet eligibility requirements may be rejected or returned to the customer at their expense.

Return Process

1. 1

   Contact Us (within 10 days of delivery)

   Email: support@renewed.ae  |  WhatsApp: +971 56 465 0511
   Please share your order number, reason for return, and photos or videos if the item is defective or damaged.
2. 2

   Return Authorization

   We will confirm eligibility, provide a return authorization reference, and share return instructions (and a prepaid label if applicable).
3. 3

   Prepare Your Product

   Power off the device. Remove personal accounts and data (iCloud, Google, Samsung). Back up important information. Pack securely in original packaging with all accessories and documents.
4. 4

   Ship Your Product

   Ship the product as instructed. Keep your tracking number for reference until the return is resolved.
5. 5

   Inspection & Approval

   Inspection and verification typically takes 3–5 business days after we receive the item. We will confirm approval or rejection by email.
6. 6

   Refund Issuance

   If approved, the refund is issued to your original payment method within 7–10 business days after inspection. Banks and payment providers may take an additional 5–10 business days to reflect the amount.

Return Shipping Costs

• Change-of-mind returns: Return shipping is paid by the customer
• Wrong item, defective, or damaged in transit: Return shipping is covered by Renewed.ae after confirmation

If you ship using a method not approved by us, we may not be able to reimburse shipping costs.

Damaged in Transit / Wrong Item / Defective on Arrival

If your product arrived damaged, defective, or incorrect:

• Report within 48 hours of delivery
• Provide photos and videos of the issue and packaging
• Do not continue using the product (for damage claims)

We will arrange the appropriate solution — replacement, repair, or refund as applicable. These cases are typically handled faster after confirmation.

Refund Deductions (If Applicable)

Deductions may apply if the return does not match the original condition received:

The returned item will be assessed during inspection to determine any applicable deductions.

Warranty vs Returns

Returns and warranty are different processes:

• Returns (10 days): For eligible returns requested within 10 days of delivery
• Warranty (12 months): Covers eligible manufacturing defects and malfunctions

For warranty claims and repairs after the 10-day return window, please refer to our Warranty Info page.

Exchanges

We may offer exchanges depending on stock availability:

• Exchange for a different model or colour (where possible)
• Same return eligibility rules apply
• Price differences may be adjusted
• Exchange processing time may vary based on availability and delivery location

Contact us to request an exchange at support@renewed.ae

International Returns

If you are outside the UAE:

• Contact us for return instructions before shipping anything
• International return shipping may not be covered
• Transit and processing times may be longer
• Customs duties and fees may apply (where relevant)

Refund Method & Timeline

Refunds are issued to the original payment method:

If a discount code was used, the refund is issued for the amount paid only. Discount value is not refundable.

Contact Us

To start a return or for any questions about this policy: