Contact Us

Last Updated: January 2026

We’re here to help. Whether you have a question about a product, need support with an order, or want help with returns or warranty, the Renewed.ae team is ready to assist.

1) Contact Methods

Email (Best for Orders, Returns & Warranty)

Email: admin@renewed.ae
Typical response time: 24–48 hours
Best for: order support, return requests, warranty claims, detailed questions

Phone / WhatsApp (Fast Support)

Phone/WhatsApp: +971 56 465 0511
Hours: Sunday–Thursday, 9:00 AM – 6:00 PM (UAE Time)
Best for: urgent issues, delivery help, quick questions

Live Chat

Available on our website during business hours.
Best for: quick questions, product guidance, order updates

2) What to Include in Your Message (So We Can Help Faster)

If your request is related to an order, please include:

  • Full name

  • Order number

  • Device model (if applicable)

  • Clear description of the issue

  • Photos/videos (if damaged/defective)

3) Common Support Topics

Order & Delivery Support

We deliver across the UAE, and delivery options are shown at checkout.
For delivery help, contact us with your order number.

Returns (10 Days)

We offer a 10-day return window from the date of delivery (eligibility applies).
Start a return by emailing admin@renewed.ae with your order number.
Full policy: /pages/return-policy

Warranty (12 Months)

Most devices include a 12-month warranty covering eligible defects and malfunctions (terms apply).
To start a warranty claim, email admin@renewed.ae with your order number and issue details.
Full details: /pages/warranty-info

Privacy Questions

For privacy-related requests, contact: privacy@renewed.ae
Privacy Policy: /pages/privacy-policy

4) Customer Support Hours

Sunday–Thursday: 9:00 AM – 6:00 PM (UAE Time)
Friday & Saturday: Closed
UAE Public Holidays: Closed or reduced support (response times may vary)

5) Company & Address

Company: NeoLap LLC FZE
Address: Sharjah Media City, Sharjah, United Arab Emirates

6) Helpful Links

  • FAQ: /pages/faq

  • Shipping Policy: /pages/shipping-policy

  • Return Policy: /pages/return-policy

  • Warranty Info: /pages/warranty-info

  • Privacy Policy: /pages/privacy-policy

  • Terms & Conditions: /pages/terms-conditions

  • About: /pages/about-renewed-ae

7) We’re Here to Help

Thanks for choosing Renewed.ae. If you need anything, contact us and we’ll take care of it.

Email: admin@renewed.ae
Phone/WhatsApp: +971 56 465 0511