What if I accidentally break my device?

Accidental damage is not covered by the standard Renewed.ae warranty. If you purchased an extended plan that includes accidental damage, terms may differ — contact us to check.

Can I get warranty support after 12 months?

Standard warranty ends after 12 months from the purchase date. Extended warranty may be available if purchased at checkout or on request from Renewed.ae.

Can I repair the device myself during the warranty period?

Unauthorized repairs or opening the device may void warranty coverage entirely. Please contact Renewed.ae support before any repair attempt.

If my device is replaced under warranty, does the warranty restart?

Warranty coverage remains within the original 12-month warranty period unless stated otherwise in writing by Renewed.ae.

12-Month Warranty on Refurbished Devices

Our Warranty Promise

Every eligible device purchased from Renewed.ae includes a 12-month warranty from the date of purchase, covering manufacturing defects and hardware malfunctions.

This warranty applies to refurbished devices across all condition grades (Renewed and Pre-Owned Original), unless a product page clearly states otherwise.

What Our Warranty Covers

Covered

Manufacturing defects & workmanship issues
Unexpected internal component failures
Charging port not working (internal fault)
Speaker and microphone faults
Camera and flash failure
Wi-Fi, Bluetooth, and cellular faults
Touchscreen and display malfunction (non-cracked)
Sensor failures due to internal defect
Battery swelling or safety-related faults
OS failures preventing normal use

Not Covered

Drops, impacts, cracked screens
Bent frames or broken parts (accident)
Water, liquid, and moisture damage
Misuse, abuse, or negligence
Extreme heat or cold exposure
Unauthorized repairs or modifications
Rooting or jailbreaking
Cosmetic wear (scratches, dents, paint)
Normal battery capacity reduction over time
Normal wear to buttons, ports, coatings

What Our Warranty Does NOT Cover

The following are excluded from warranty coverage:

A) Accidental / Physical Damage

Drops, impacts, cracked screens, bent frames or broken parts caused by accident

B) Liquid / Moisture Damage

Water exposure, spills, condensation damage, or triggered liquid indicators

C) Misuse, Abuse, or Negligence

Improper handling, intentional damage, extreme temperatures, use outside intended conditions

D) Unauthorized Repairs or Modifications

Repairs by non-authorized third parties, opening the device without approval, rooting or jailbreaking

E) Cosmetic Wear & Normal Wear and Tear

Scratches, dents, paint wear, or appearance-only issues
Normal battery capacity reduction over time
Normal wear to buttons, ports, screen coating

Unauthorized repairs or opening the device may void warranty coverage entirely. Always contact us first.

How to Claim Warranty Service

Contact Support (within 12-month period)

Email: support@renewed.ae | WhatsApp: +971 56 465 0511
Include: order number, device model, issue description, and photos or videos if helpful.
Diagnostic Check
Our team will ask troubleshooting questions, request additional details if needed, and confirm whether the issue appears covered under warranty.
Approval & Next Steps
If approved, we provide a claim confirmation, return instructions, and shipping arrangements where applicable.
Inspection & Service
Once received, we inspect for physical and liquid damage, verify eligibility, diagnose the issue, and repair or replace as appropriate.
Resolution
Repair — component repair or replacement. Replacement — equivalent device, subject to availability. Refund — rare cases where repair or replacement is not possible.

Warranty Service Timelines (Estimated)

1–3
Business Days
Initial response & assessment
5–10
Business Days
Repair or replacement after device received
Varies
Shipping Transit
Depends on location & courier

We aim to complete most warranty cases as quickly as possible.

Proof of Purchase & Device Verification

To claim warranty, you may need:

Order number or order confirmation email
Proof of delivery
Device serial number and/or IMEI (for phones)

Warranty Transferability

Your warranty may be transferable to a future owner as long as valid proof of purchase is available and the device remains within the warranty period.

Extended Warranty (Optional)

Extended warranty options may be available at checkout or on request, depending on the product and plan availability. Contact us at support@renewed.ae for current options.

Warranty vs Returns (Important)

Returns (10 days): 10-day return window from the date of delivery, subject to eligibility
Warranty (12 months): Covers eligible defects and malfunctions from date of purchase

For return details, please review our Return Policy page.

Quality Standards

Every device is tested before sale. Testing and checks may include:

Functional hardware inspection
Battery and charging checks (model-dependent)
Connectivity checks (Wi-Fi, Bluetooth, cellular where applicable)
Basic camera and audio checks
Inspection for liquid damage indicators (where applicable)

Common Warranty Questions

What if I accidentally break my device?: Accidental damage is not covered by the standard warranty. If you purchased an extended plan that includes accidental damage, terms may differ — contact us to check.
Can I get warranty support after 12 months?: Standard warranty ends after 12 months from purchase date. Extended warranty may be available if purchased at checkout or on request.
Can I repair the device myself?: Unauthorized repairs or opening the device may void warranty coverage. Please contact us first before any repair attempt.
If the device is replaced, does the warranty restart?: Warranty coverage remains within the original warranty period unless stated otherwise in writing by Renewed.ae.