Shipping Destinations (UAE)

We currently deliver across the UAE, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Al Ain
Ras Al Khaimah
Fujairah
Umm Al Quwain

Delivery availability and timelines may vary by emirate and area. Available shipping options and estimates are shown at checkout.

For special delivery requests, contact us at support@renewed.ae

Shipping Options & Delivery Timeframes

Delivery times depend on your location, product availability, and the shipping method selected at checkout.

Standard Delivery

Time0–1 business days

CostFree

CoverageAll UAE

Express Delivery

TimeNext business day

CostFree

Cut-offBefore 4:00 PM

Same-Day Delivery

TimeSame calendar day

CostAt checkout

Cut-offBefore 10:00 AM

Shipping Costs

Standard delivery: Free
Express delivery: Free
Same-day delivery: Calculated at checkout (where available)
International shipping: Available upon request — fees calculated separately

All applicable shipping fees are shown at checkout before payment. No hidden charges.

Order Processing Time

Orders are typically processed within 0–1 business day
You will receive an order confirmation email after purchase
A shipping confirmation with tracking details is sent once dispatched
Processing times may be longer during holidays, promotions, or high-volume periods

Tracking Your Order

Tracking details are shared via email (and/or SMS/WhatsApp if provided)
Use the tracking link to monitor your delivery status in real time
If tracking does not update for an extended period, contact our support team

Delivery Requirements

To avoid delays, please ensure your order includes:

Complete address (building/villa number, street/area, city)
Correct and reachable phone number
Delivery notes if needed (gate access, parking instructions)

Delivery may require a signature, OTP, or confirmation depending on the courier and order value.

Delivery Issues

A) Damaged Package

If your package arrives damaged:

Report within 24 hours of delivery
Share photos of the outer box and the item
Keep all packaging until the case is fully resolved

B) Missing / Lost Package

If your package is marked delivered but not received:

Contact us within 48 hours
Provide your order number and delivery address details
We will investigate with the courier and resolve the issue

Failed Delivery Attempts

If delivery is unsuccessful (incorrect address, unreachable phone, no one available):

The courier may attempt redelivery or contact you to reschedule
After multiple failed attempts, the shipment may be returned to us
Additional delivery charges may apply for rescheduling (depending on courier policies)

Address Changes

Contact us immediately at support@renewed.ae
Address changes are only possible before dispatch
If a change is required after dispatch, extra courier charges may apply

Restricted / Undeliverable Locations

Delivery may be limited for:

Restricted access areas (e.g., military zones)
Remote locations without a clear addressing system
Areas considered unsafe by courier partners

If your location is restricted, we will contact you to arrange an alternative delivery solution.

Holidays & Peak Seasons

Delivery may be delayed during UAE public holidays, major sales events, or peak seasons. We will do our best to communicate any delays proactively via email or WhatsApp.

International Shipping (By Request)

International shipping may be available upon request:

Delivery typically 5–7 days (varies by destination)
Customs duties and taxes may apply — customer responsibility
Shipping fees depend on weight, destination, and insurance requirements

Contact us at support@renewed.ae for international shipping options.

Return Shipping (Important)

Return shipping depends on the reason for return:

Change-of-mind returns: return shipping is paid by the customer
Wrong, defective, or damaged-in-transit items: return shipping is covered by Renewed.ae after confirmation

For full return details, please review our Return Policy page.