Refund policy

Return Policy

Last Updated: November 2026

At Renewed.ae, we want you to be completely satisfied with your purchase. This Return Policy explains how returns, refunds, exchanges, and damaged deliveries are handled for products purchased on Renewed.ae.

Returns Overview (10 Days)

We offer a 10-day return window on most products purchased from Renewed.ae, starting from the date of delivery.

- Faulty or not as described: return shipping is FREE. This covers devices with a fault, or that are not as described (wrong model, colour, storage or condition grade).

- Change of mind: returns are accepted within 10 days. Return shipping for change-of-mind returns is paid by the customer.

To be eligible for a return:

- The item must be returned within 10 days of delivery

- The item must be in the same condition as received

- All original accessories, documentation, and packaging must be included

- Serial number/IMEI must be intact

- iCloud/Find My iPhone / Google / Samsung account locks must be removed before returning

Note: You may open and inspect the product to verify condition and functionality. Returns may be refused or may receive a partial refund if the item is returned with missing parts, account locks, or damage beyond what was received.

Eligibility for Returns

Your product is eligible for return if:

- Purchased from Renewed.ae and requested within 10 days of delivery

- Returned in original condition (same as received)

- Includes all original packaging and accessories

- Serial number/IMEI is intact and matches the item

- The product is not damaged due to misuse, drops, liquid damage, or unauthorized repair

- Device is unlocked from personal accounts (iCloud/Google/Samsung)

Not Eligible for Return

Returns may be refused if:

- Requested after 10 days

- Missing accessories/packaging that were included

- Account locks are enabled (iCloud/Google/Samsung)

- Physical or liquid damage due to misuse

- Tampered or removed serial number/IMEI

- Purchased from third-party sellers (if applicable)

Return Process

Step 1: Contact Us (within 10 days of delivery)

Email: support@renewed.ae

Phone/WhatsApp: +971 56 465 0511

Please share:

- Order number

- Reason for return

- Photos/videos if the item is defective or damaged

Step 2: Return Authorization

After reviewing your request, we will:

- Confirm eligibility

- Provide a return authorization reference

- Share return shipping instructions (free collection for faulty or not-as-described devices; for change-of-mind returns, we share the return address and you arrange and pay for the shipping)

Step 3: Prepare Your Product

Before shipping:

- Power off the device

- Remove personal accounts and data (iCloud/Google/Samsung)

- Back up important information

- Pack securely in the original packaging

- Include all accessories and documents

Step 4: Ship Your Product

Ship the product as instructed. Please keep the tracking number for reference.

Step 5: Inspection & Approval

Once received:

- Inspection and verification usually take 3–5 business days

- We will confirm approval/rejection by email

Step 6: Refund Issuance

If approved:

- Refund is issued to the original payment method

- Refund processing time: 7–10 business days after inspection

- Banks/payment providers may take an additional 5–10 business days to reflect the amount

Return Shipping Costs

- Faulty or not as described: return shipping is free within the UAE. Renewed.ae arranges and covers the return shipping.

- Change of mind: return shipping is paid by the customer. The cost depends on your location and the courier you choose.

Please use the return method or address we provide. If a faulty or not-as-described item is shipped using a method not approved by us, we may not be able to reimburse the shipping cost.

Damaged in Transit / Wrong Item / Defective on Arrival

If your product arrived damaged, defective, or incorrect:

- Report within 48 hours of delivery

- Provide photos/videos of the issue and packaging

- Do not continue using the product (for damage claims)

We will arrange the appropriate solution (replacement, repair, or refund as applicable). These cases are typically handled faster after confirmation.

If a fault appears later within the 10-day return window, contact us and the return is free. After 10 days, faults are covered by your 12-month warranty.

Refund Deductions (If Applicable)

Refund deductions may apply if the return does not match the original condition received, including:

- Missing accessories/packaging: 10–20%

- New cosmetic damage due to misuse: 15–30%

- Functional issues due to misuse/unauthorized repair: 30–50%

The returned item will be assessed during inspection to determine any deductions.

Warranty vs Returns

Returns and warranty are different:

- Returns (10 days): For eligible returns requested within 10 days of delivery

- Warranty (12 months): Covers eligible manufacturing defects and malfunctions (see Warranty page)

For warranty claims and repairs, please refer to our Warranty Info page.

Exchanges

We may offer exchanges depending on stock availability:

- Exchange for a different model or color (where possible)

- Same return eligibility rules apply

- Price differences may be adjusted

- Exchange processing time may vary based on availability and delivery location

International Returns

If you are outside the UAE:

- Contact us for return instructions

- International return shipping may not be covered

- Transit and processing times may be longer

- Customs duties/fees may apply (where relevant)

Refund Method

Refunds are issued to the original payment method:

- Card refunds: typically 5–10 business days

- Bank transfer: typically 7–10 business days

- Digital wallets: typically 3–5 business days (provider-dependent)

If a discount code was used:

- Refund is issued for the amount paid

- Discount value is not refundable

Orders placed before 4 November 2026 follow the return policy in place at the time of purchase (free return shipping on all returns).

Renewed.ae

Email: support@renewed.ae

Phone/WhatsApp: +971 56 465 0511

Company: Renewix FZC LLC (Ajman NuVentures Centre Free Zone Licence No. 2624514506888)

Address: BC-892669, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates

Support Hours: Sunday–Thursday, 9:00 AM – 6:00 PM (UAE Time)

For shipping information, please review our Shipping Policy. For warranty details, visit our Warranty Info page.